Introduction We (the “Company”, “we”, “our”, “us”) are committed to protecting the personal data of individuals with whom we interact worldwide. This policy explains how we collect, use, store and disclose personal data, and the rights you have under the relevant privacy laws and regulations.
What personal data we collect We may collect the following personal data about you:
Contact information (e.g., name, email address, telephone number, postal address)
Payment and billing information
Usage data (e.g., IP address, device identifiers, browser type, pages visited)
Profile data (e.g., preferences, feedback, survey responses)
Any other information you choose to provide.
How we collect personal data
Directly from you (e.g., when you fill in a form, subscribe to a service, contact us)
From third parties or publicly available sources (only where permitted by applicable law)
Automatically, when you use our website or services (via cookies, analytics tools, etc.)
As required or permitted under local law (for example, for employment records, customer transactions).
Purposes for which we process personal data and legal basis We process your personal data for one or more of the following purposes:
To provide you with our products or services, and to manage the contractual relationship (performance of contract)
To respond to your enquiries, requests or complaints
To send you marketing communications (with your consent or where permitted by law)
To improve, customise and personalise our services and your experience
To maintain security, prevent fraud, detect malicious activity and comply with legal obligations
For internal record-keeping, audit and governance. Our lawful basis for processing will include: consent, contract, legal obligation, legitimate interests (where balanced against your rights). We will specify where legitimate interests are used. We will obtain your consent (unless otherwise permitted by the relevant privacy laws) and comply with the seven common privacy principles (general, notice and choice, disclosure, retention, security, data integrity, access).
Disclosure of personal data to third parties We may share your personal data with:
Service providers, contractors and agents who perform services on our behalf (e.g., payment processors, data hosting, analytics)
Affiliates or group companies
Regulatory, governmental or law enforcement authorities, when required by law
Other parties, with your consent or as required in the course of a transaction (e.g., merger/acquisition). If we transfer data outside our country of operations, we will ensure appropriate safeguards are in place (for example, standard contractual clauses, adequacy decisions) as required by the law.
Cross-border and international transfers If we transfer your personal data to a country or territory outside our country of operations, we will ensure that we have put in place appropriate safeguards and that the level of protection of your personal data is comparable to that required under applicable law. Cross-border transfer is restricted unless safeguards are in place.
Data retention We will retain your personal data only for as long as necessary to fulfil the purposes described in this policy (including legal, accounting, reporting requirements). After that, the data will be securely deleted or anonymised.
Security of personal data We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Despite our efforts, no internet transmission is entirely secure, so we cannot guarantee absolute security.
Your rights Under GDPR you have the following rights (subject to conditions):
Right of access to your personal data
Right to rectification of inaccurate or incomplete data
Right to erasure (“right to be forgotten”) in certain circumstances
Right to restrict processing in certain circumstances
Right to object to processing (including for direct marketing)
Right to data portability in certain circumstances
Right to withdraw consent at any time (where consent is the legal basis)
Right to lodge a complaint with a supervisory authority. You have the right of access and correction, the right to withdraw consent, and the right to object to direct marketing.
To exercise any of these rights, please contact us.
Automated decision-making and profiling Where we carry out automated decision-making, including profiling, which produces legal or similarly significant effects on you, we will provide you with meaningful information about the logic involved, the significance and the envisaged consequences.
Cookies and tracking technologies We use cookies and similar tracking technologies on our website. You will be provided with information about our cookie usage and, where required, given the opportunity to consent or opt out.
Children’s personal data If you are under the age of 18, please obtain parental or guardian consent prior to providing your personal data. Under GDPR extra care must be taken when processing children’s data.
Links to other websites Our website may contain links to third-party websites, plugins and applications. Please note that we do not control these third parties and are not responsible for their privacy practices. We encourage you to review their privacy policies.
Changes to this privacy policy We may update this privacy policy from time to time. The most current version will be posted on our website with the “Effective date” updated. We will notify you (by posting on our website or by other means) of material changes.
Contact us If you have any questions, requests or complaints regarding this privacy policy or our data practices, you may contact us using this online form. The URL is obfuscated to prevent spambots. Type in the URL manually to access the link where the form subsides.
